SEGRAI - Frequently Asked Questions

No, SEGRAI is an internet based. All you need a connection to the internet to access to log on to your account. You can access your information anywhere, all the time.

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What are the advantages of using Web-based fleet tracking?

SEGRAI’s tracking solution gives you access to all of your fleet's information anytime-anywhere. Assess all your fleet’s information from any computer in your organization, from home, out of town or from anywhere in the world.

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How will your customers benefit from this information?

Do you need to give your client’s direct access to the information they need, and create closer relationships by sharing information. Take advantage of productivity gains through implementing a Web-based fleet tracking solution.

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What is a real time tracking system?

A real time automated vehicle tracking system (AVL system) uses devices with GPS to collect and transmit vehicle location and event information. GSM/GPRS, CDMA and satellite networks are used to transmit location and event data from a vehicle to SEGRAI’s database and application.

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What is GPS fleet tracking?

SEGRAI is a fleet tracking solution that gives fleet managers and owners all the tools they need to measure, analyze and manage assets in the field. By having the ability to measure the movement of fleet vehicles, managers have the accurate information they need to increase efficiency, reduce operating costs and identify possible opportunities to increase revenue.

With SEGRAI’S GPS fleet tracking, the current location of the fleet is only a click away, fleet history is two clicks.

Because SEGRAI solutions are Web based your fleet information is readily available from any computer with access to the Internet. SEGRAI’S GPS fleet tracking solution enables you to know what each vehicle in your fleet is doing, when it is doing it, from anywhere at anytime.

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What are the advantages of GPS fleet management?

SEGRAI’S GPS fleet management is more than just implementing GPS (Global Positioning System) technology to track the movement of the vehicles in your fleet. SEGRAI’s GPS Fleet Productivity Tools will allow you to analyze and measure the performance of your fleet, identifying less than optimal usage of vehicles and drivers, lower overtime expenses, operating costs, and reduce inventory loss.

SEGRAI’s GPS fleet management solutions allow managers to identify additional cost saving and income generating opportunity costs, and reduce inventory loss.

Many customers begin to receive a positive ROI immediately days after implementing SEGRAI’S GPS fleet management solution costs, and reduce inventory loss.

The following are some of the principal benefits of deploying SEGRAI’S GPS Tracking and Fleet Management products:

Reduced insurance costs
Reduced direct operating costs
Reduced maintenance costs
Reduced overtime expense
Improved driver and content security
Improved driver performance
Reduced inventory losses
Maximized vehicle utilization
Improved customer service
Proof of delivery
Automated administrative functions
Improved driver safety
Improved asset loss recovery and prevention

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What are the immediate benefits of installing GPS tracking?

SEGRAI clients report that SEGRAI’S GPS tracking:

Improved driver productivity - more jobs & more billed hours
Significantly reduces overtime
Reduces fuel use

These three factors alone potentially save small fleet owners tens of thousands of dollars per year.

Other direct benefits of SEGRAI’s GPS tracking solution include:

Reduced insurance costs
Reduced direct operating costs
Reduced maintenance costs
Improved driver and content security
Improved driver performance
Reduced inventory losses
Maximized vehicle utilization
Improved customer service
Proof of delivery
Automated administrative functions
Improved driver safety
Improved asset loss recovery and prevention

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When will I see a positive ROI?

Optimizing fleet performance requires measurement, analysis and reporting. SEGRAI provides all three in an integrated GPS tracking system and fleet management package.

Additionally SEGRAI clients report that the SEGRAI’S GPS tracking system adds up to hours per day of improved driver productivity; significantly reducing the cost of inventory theft and virtually eliminating unauthorized vehicle and equipment use by employees.

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Why do I need vehicle tracking?

Vehicle tracking is proven as a business tool. It has already helped many business owners and managers control costs and improve efficiencies. Vehicle tracking reduces overtime, eliminates theft, and increases on-time deliveries. It verifies that your drivers and vehicles are doing what they say they are doing. If you are running a business that has vehicles, a tracking solution is a "must have" to remain competitive in your industry.

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Why should I get SEGRAI’s vehicle tracking system?

The SEGRAI vehicle tracking system offers a comprehensive solution:

SEGRAI is easy to use. Implementation only requires a computer with internet access. There are no maps to maintain, and no software to upgrade. SEGRAI ensures the system is always up and running.

SEGRAI is dedicated to supporting customers in every possible way. Its job is to sort through the data and assist the customer in managing their fleet. This is not only tech support for the vehicle tracking system, but a real person pro-actively looking at your fleet to identify areas for additional return on your investment.

SEGRAI is constantly innovating. The SEGRAI design team is constantly evaluating our vehicle tracking system and developing additional market driven features.

SEGRAI can provide a complete solution. More than just a vehicle tracking system, SEGRAI offers a complete fleet management product. Our vehicle tracking system includes software and hardware that can be configured and customized to perfectly provide the functionality you require for your fleet. -no matter how big or small it may be.

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What data networks does SEGRAI currently use?

While SEGRAI has used many data networks in the past, currently GSM/GPRS, CDMA and satellite are the primary networks. These technologies are supported by major wireless carriers in the United States, including AT&T, Alltel, T-Mobile, Sprint and Verizon.

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What happens if my vehicle leaves a coverage area?

SEGRAI in-vehicle hardware will continue to collect and even if you are driving in an area that does not have coverage. The unit transmits the collected data when the vehicle come back into the wireless coverage area. There will still be complete history of the vehicle's movements after the vehicle returns to coverage.

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How are software installations handled?

SEGRAI is internet based. This means it is extremely easy to implement and use. There is absolutely no software to maintain or install on your in-house computers, which makes implementation very easy. All you need is a computer with an internet connection and Internet Explorer v6.0 or Foxfire.

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What vehicle hardware is required?

SEGRAI installs hardware and antenna in the vehicle. SEGRAI works with a network of installers around the nation to get hardware installed. SEGRAI support can also assist customers who want to install themselves. Hardware ships with an install kit and a complete, easy-to-follow installation manual.

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How long does it take to install?

Installation takes approximately 30 minutes and requires no wire spicing.

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How often do I have to upgrade maps?

SEGRAI upgrades its maps automatically, at no additional cost or investment of your time.

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Does SEGRAI provide a warranty?

Yes. SEGRAI will replace or repair equipment installed in your vehicle if the equipment is defective in material or workmanship within one (1) year of installation.

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